Frum Therapist: Mental Health Resources for the Frum Community
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Please See FAQ, if your inquiry is not there, you can contact us here
Frequently Asked Question
How do I remove my credit card information from my account?
In the “Payment Records” section of your account, click on the “Payment Options” button. The credit card used for registration will have a button reading “Remove Account”. Clicking on it will remove the card. You will need to re-enter the card information at your next registration.
How do I create a new account?
On the web page of the webinar you would like to register for, click on the button that reads “Buy it now!” In the login box that pops up, clicking the words “Don't have an account? Click here to create one” will open another bar to confirm password. Once an email has been added and a password chosen and confirmed, click the “Create account” button to create your account and continue with your registration.
How do I access my purchased webinars?
In the “Workshops” section of your account, all webinars you have registered for will be listed in alphabetical order. Under the webinar you are taking is a button that reads “Enter Workshop” and clicking it will open a new web page.
- If the class is recorded, scrolling down and clicking on the blue “Play” button on the bottom left of the video on your screen will begin the webinar.
- If the class is live, clicking on the “Click here to start the webinar / program” button will open the Zoom call for the class.
How do I access my webinars handouts?
In the “Workshops” section of your account, all webinars you have registered for will be listed in alphabetical order. Under the webinar you are taking is a button that reads “Enter Workshop” and clicking it will open a new web page.
- If the class is recorded, scrolling past the webinar will show the links to the handouts. They will open in separate web pages.
- If the class is live, the handouts are listed above the button reading “Click here to start the webinar / program” button that will open the Zoom call for the class.
How do I earn the certificate for the webinar I just attended?
How do I earn the certificate for the webinar I just attended?
In the “Workshops” section of your account, all webinars you have registered for will be listed in alphabetical order. Under the name of the webinar you have completed is a button that reads “Click here to earn your certificate!” Clicking there will open a new page. Click on the button reading “Get Your Certificate” on the new page to continue.
- If the class was recorded, there will be a short quiz on the content of the webinar before an evaluation on the experience. After completing them, your certificate will then open as a pop-up and be available in the “Certificates” section of your account.
- If the class was live, there will be an evaluation on the experience. After completing them, your certificate will then open as a pop-up and be available in the “Certificates” section of your account.
How do I issue a receipt for my purchased webinars?
In the “Payment Records” section of your account, click on the “Purchase History” button. Click on the purchase you would like a receipt of. Clicking on the button that reads “Request receipt for this purchase” will email a receipt to you.
Feel free to give us a call at: 631-202-1010 / 607-249-4585
Or email: [email protected]
